Today I Am Telling You All Through My Blog Post About My Experience with TVS Motor Company

In this blog post, I am compelled to share my firsthand experience with TVS Motor Company, particularly regarding the purchase of the TVS Ronin top model bike on 5th February 2024. The delivery was made by Saubhagya Lakshmi Enterprises LLP at precisely 1:32 PM. Regrettably, my experience since that moment has been far from satisfactory.

Upon receiving the bike, I noticed that no brake work had been performed despite its apparent need. Within an hour of delivery, I returned to the showroom to address this issue; however, the temporary repairs carried out were insufficient. Following this initial service visit, I took my bike back for four subsequent services and repeatedly informed the showroom staff about the unresolved brake issues. Each time, I was met with a lack of action and was returned my vehicle without any effective repairs.

The situation escalated on 30th November 2024 when, due to inadequate traction resulting from these ongoing brake problems, I suffered an accident while riding my bike. This incident underscored what I believe to be a critical oversight by TVS Motor Company in ensuring customer safety and satisfaction.

Despite my continuous complaints regarding this matter and presenting a complete record of payments made directly through UPI—including Rs. 500 paid as stamp duty to the showroom—my concerns have largely gone unanswered. This lack of response has left me disillusioned with their customer service approach and has marred what should have been an exciting ownership experience.

In light of these events, it is disheartening to characterize TVS Motor Company in such a negative light; however, it is important for potential customers to be aware of potential pitfalls in their service practices. My experience serves as a cautionary tale about customer care and accountability within automotive industries—elements that are paramount for fostering trust and loyalty among consumers.